Want to keep it working just like the day it was installed? No problem.
Potential toilet problems vary, but for the sake of this article, we’re going to assume you already figured out what you need to fix and why, and just need to find the parts. If you’re super-organized and thought ahead, you already have your original paperwork and parts breakdown handy. If that’s the case, find the part number and give us a call and you’ll probably see your new toilet guts sooner than you think.
However, if you’re like most people, the installation instructions and parts breakdown were recycled as soon as the warranty was up, if not sooner. Now a few years have gone by and you really need to replace that flush or fill valve. You tried the generic ones at the hardware store, but they’re just not cutting it. What do you do?
If you’re tired of your toilet and don’t want to bother replacing parts, or are simply in the market for something more efficient, you’ll go shopping for a new toilet and a plumber to install it. But if you were already planning on doing that, you probably aren’t reading this, right?
For those of you that love your old Kohler toilet, don’t have the budget for a new toilet right now, or simply don’t want to mess up your beautiful tile floor, you’ll need to figure out what’s supposed to work for your toilet for the best replacement results. Maybe you know the name of your toilet and the year it was installed, or maybe you only know it’s a Kohler. Either way, we can help you find the parts you need.
The best way to find the parts you need is actually hidden in your toilet tank. No, not the parts themselves, though that can help too, but we really mean the tank and lid. Carefully remove your toilet tank lid and gently set it aside. Then look around the inside of your tank. You should see some letters and numbers impressed into the porcelain. Kohler toilet and tank numbers currently follow a four-digit pattern, often starting with a “K-“. Sometimes a toilet will have a five digit number preceded by a “K-“. These numbers are the toilet model number for one-piece toilets, or the tank model number for two-piece toilets. Sometimes a toilet or tank number will have two letters following the number (something like “-AA” or “-PB”). These are revision codes. These letters and numbers are the key to finding what parts you need. Use these numbers to search our site, find the appropriate model number and voilà! Your toilet’s back in business!
If you don’t see anything in your tank, you can also check the underside of the lid (the unfinished part). You will nearly always see a five digit number, often beginning with an 8, impressed into the porcelain. This is your lid number. You also might find a repeat of the number you found inside the tank. Both of these numbers can help pinpoint the original parts for your Kohler toilet.
Keep in mind, Kohler, like many toilet manufacturers, continues to evolve their toilet designs. They add new toilets, start using new technology or parts, and discontinue what doesn’t sell well or is out of style. Unfortunately, this may mean that your original toilet parts may not always be available. Usually when Kohler has decided to stop making a particular part, they choose another part to take its place. Occasionally they choose to stop supporting some toilet models altogether and you’re forced to buy universal-style replacement parts to keep your terrific Kohler toilet up and running (or not running, as the case may be). Don’t worry, we offer those too!
Now that you know the secrets of finding the perfect replacement parts, you’ll have “fix the toilet” crossed off your to-do list in no time!
Your turn: what’s your best (or worst) toilet part replacement story?